Our customer service employees are always happy to hear from you. If you just need a quick answer, check out these frequently asked questions and answers. If you cannot find the answer to your question, please contact us.

Ordering From Us Q. I saw an item on the retail website that would fit my customers need. How can I order it wholesale? Q. How do I get a catalog? Q. Can I access your wholesale prices? Q. How can I set up a wholesale account? Q. How do I place an order? Q. Are there minimums? Q. What are your case quantities? Q. Can I order custom colors and sizes? Q. What payment methods and trade credits are available? Q. Where is my delivery? Can I track my packages? Q. What is your return policy? Our Products Q. Can I locate an American Apparel product with RN 103255 printed on the label? Q. What fabrics and materials do you use? Q. How will American Apparel clothes fit? What is M/OS? Q. How can I get more information about your products? Q. Can you provide washing instructions? Q. Do you have tips for dyeing? Q. What are your best sellers? Q. Which products are best for screen printing? Our Company Q. What is "sweatshop free"? Q. Where are American Apparel products made? Q. Does American Apparel have franchise stores? I want to open one. Q. Do I need permission to sell my designs printed on your shirts? Q. Do you offer screen printing services? Q. Can I use your photography and media?